Tuesday, February 25, 2020

A Big Slowdown

Hoped to take my laptop in today to have files transferred. The new Asus with a solid state drive has arrived, but I find what I've read about installing Lightroom on the new computer challenging, and want to go over it with my wife, who is better technically skilled than I am.

I just got off the phone with Nikon USA. On it for more than an hour. I went to Round Valley with my wife on Sunday, and found my refurbished D850 doesn't focus. In the process of technical support, I also found it doesn't even select proper ISO and shutter speed automatically. I did learn, before I made the purchase, that Nikon has no return policy, only warranty service. Had I paid some $300.00 more at Adorama, I could have returned the camera. I am pleased Nikon is paying for the shipping. I also somehow lost the invoice that proves purchase, which came in the box, so I asked if they would please email another. The past month has been chaos, and though I knew I needed to hold on to that invoice, it got away. You would think a business would have no problem with that. I made the purchase two weeks ago. Surely it's on record. All else about their offering me a refurbished unit after finding my previous D850 was damaged by salt water beyond economical repair is there. I'm left with no positive word on the issue to assure that I can get this camera insured. She said she would try. Now I'm wondering if it's a Catch 22, and when I go to the warranty service process, I find I need that proof of purchase, even though they have record of this. Surely it's not that bad, but in the past, I sent in my D7100 for work there, and they did not do it. I had to send it in again. Then the work was done.

Small business is competitive and serves you well, if such a business is to survive. The tech on the phone was patient, I give her credit for that.

Refurbished cameras go through intense quality control. At least, they're supposed to. What else can I infer from this debacle, but that someone did not do his job?

Update: I got the invoice by email from Nikon. Good. Yes, I needed it to get warranty service.